Your agreement with Neospin
By accessing or using Neospin, you agree to these Terms & Conditions and to any additional conditions that apply to particular services, games, wagers or promotions. If you do not accept the applicable terms, you must stop using the relevant services.
These Terms apply to users accessing Neospin from Australia and govern the relationship between you and Neospin in connection with your account and use of the website.
Additional rules may apply to specific products or offers. Where those rules conflict with these Terms, the specific conditions will apply to the relevant activity to the extent permitted by applicable law.
Neospin accounts belong to the registered user
An account must be created using accurate and current information. You are responsible for keeping your account details up to date and for protecting the credentials used to access the account.
Your account is personal to you. You must not sell, transfer, lend or otherwise provide access to it to another person. You are responsible for activity carried out through your account unless you have promptly notified us of unauthorised access or another security concern.
We may restrict access where account information appears inaccurate, incomplete or inconsistent with information required for verification.
Creating or maintaining multiple accounts is not permitted unless expressly authorised by Neospin. Where duplicate or connected accounts are identified, we may review the circumstances and take appropriate action in accordance with these Terms and applicable law.
Eligibility comes before account access
You must meet the applicable age and territorial requirements before registering or using Neospin services. We may request information or documentation to establish that you are eligible to hold and use an account.
You must not register an account on behalf of another person, allow an ineligible person to use your account, or attempt to bypass restrictions that apply to your location or circumstances.
If we cannot establish eligibility, or if information provided during registration or later verification is materially inaccurate, access to some or all services may be restricted.
Neospin may carry out verification checks
Verification may be required before certain account activities can be completed. Depending on the circumstances, this may involve confirming identity, age, account ownership, payment information or other details relevant to legal, security or compliance requirements.
You agree to provide information or supporting documents when reasonably required for these purposes. Verification requirements may differ according to the account, service, transaction or applicable requirements.
A transaction or account activity may remain pending while necessary checks are completed. Where information cannot be verified or raises a material concern, Neospin may restrict the relevant account activity in accordance with applicable law.
Deposits, withdrawals and transaction records
Financial transactions must be made through payment methods available for your account and used in accordance with any conditions applying to that method.
You must not use payment instruments belonging to another person unless their use is expressly permitted. We may conduct checks relating to the source, ownership or legitimacy of funds where required or appropriate.
Withdrawal requests may be subject to account verification and other applicable conditions. Processing times can depend on the selected method, verification status, operational circumstances and requirements imposed by payment providers.
Neospin records relating to transactions and account activity may be retained for legal, regulatory, security and operational purposes. Where a transaction is disputed, we may request information necessary to investigate the matter.
Wagers, games and technical records
Participation in games or wagering activities is subject to the rules displayed or otherwise applicable to the relevant service at the time of use.
You are responsible for checking the applicable conditions before participating. A wager or game transaction may be subject to minimum, maximum or other restrictions that can vary according to the service and applicable requirements.
Technical interruptions, communication failures, display errors or other malfunctions may affect an activity. Where an obvious error, system malfunction or materially incorrect transaction occurs, Neospin may investigate the event and take corrective action consistent with the applicable rules and law.
Our technical records may be used when determining the sequence and status of account or wagering activity, subject to any rights available under applicable law.
Promotional conditions form part of the applicable rules
Promotions, rewards and other special offers may have separate terms governing eligibility, participation, qualifying activity, expiry, wagering requirements or other conditions.
A particular promotion is available only where the relevant conditions have been met. Promotional terms may also contain restrictions intended to prevent misuse, manipulation or activity inconsistent with the purpose of the offer.
Neospin may refuse or restrict participation where there is reasonable evidence of fraud, abuse, multiple-account activity, manipulation or another breach of the applicable promotional conditions.
Conduct that is not permitted on Neospin
You must use Neospin lawfully and in accordance with these Terms. You must not interfere with the operation of the website, attempt to gain unauthorised access, introduce malicious code, manipulate technical processes or use automated methods where such use is prohibited.
Fraud, collusion, identity misuse, payment abuse, manipulation of games or transactions and attempts to circumvent account restrictions are prohibited.
We may investigate activity that appears inconsistent with these requirements. Information relevant to the investigation may be retained or disclosed where required or permitted by applicable law.
Neospin may restrict or close an account
We may suspend, restrict or close an account where there is a breach of these Terms, an unresolved verification issue, suspected fraud or misuse, a legal or regulatory requirement, or another circumstance that requires intervention.
Account restrictions may apply temporarily while an investigation or verification process is underway. We may also take steps necessary to protect other users, payment processes, systems or the integrity of the services.
Where an account is closed, the handling of any remaining balance or unresolved transaction will depend on the circumstances, applicable terms and legal requirements. Amounts connected with fraudulent or unlawful activity may be subject to further investigation.
You may request account closure where the available account-management process permits it. Responsible gambling restrictions and longer-term exclusion measures may also apply where relevant.
Intellectual property remains protected
The content, design, branding, software, graphics, text and other materials made available through Neospin are protected by applicable intellectual property rights.
You may use the website and its materials only for their intended lawful purpose. You must not reproduce, modify, distribute, commercially exploit or otherwise use protected materials without appropriate permission, unless such use is permitted by law.
Nothing in these Terms transfers ownership of Neospin intellectual property to you.
Complaints and disputes
If you have a complaint concerning your account, a transaction, a game, a wager or another aspect of the service, you should contact Neospin through the available communication channel and provide sufficient information for the matter to be reviewed.
We may request additional details or documentation when investigating a complaint. The handling of a dispute may require reference to account records, transaction information, technical logs or other relevant material.
Nothing in these Terms removes rights or remedies that cannot lawfully be excluded or restricted under applicable Australian law.
Changes to these Terms
Neospin may amend these Terms when changes to services, operational processes, legal requirements or other relevant circumstances make an update necessary.
The revised terms will apply from the date specified with the updated version, subject to applicable law. Continued use of the relevant services after the effective date may constitute acceptance of the revised Terms where such acceptance is legally effective.
If a particular change requires a separate form of notice or consent, we will follow the applicable requirement.
Legal effect of these provisions
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated to the extent necessary without affecting the remaining provisions.
A failure by Neospin to enforce a provision on one occasion does not necessarily prevent us from enforcing it later. Rights and obligations under these Terms may be subject to applicable Australian law and any mandatory protections that cannot be excluded.
Where another agreement, product-specific rule or promotional condition applies to a particular activity, the relevant provisions should be read together with these Terms.
